F.A.Q

Orders

Orders will be sent within 2 working days of payment clearing. We cannot be held liable for any delay due to Royal Mail delivery. All items will need to be signed for on delivery.  We only send to the card holders address.

Payment

We accept Paypal and debit/credit cards through Paypal. You do not need to have or make a paypal account to use their payment service. When you checkout you will be taken to Paypal's website to make payment and at no time are Forsaken Dreams privy to your card details. If you would like to pay by an alternative method such as cheque, postal order or bank transfer please contact us to discuss.

P&P / Shipping

Delivery is free within the UK.

Parcels are sent via Royal Mail Recorded Delivery or may be upgraded to Special Delivery at our discretion.

For Europe we charge a flat fee of £10.

For the rest of the world we charge a flat fee of £15.

All orders outside the UK are sent via Royal Mail Airsure with tracking and insurance.

All items can also be collected from our shop or from one of the fairs we're attending by arrangement.

Returns

If you would like to return an item you most notify us within 7 days of receiving the item and the item must reach us within 14 days. The goods must be returned to us in the condition sent and must not have been worn. Items are returned at the customers own cost unless we have made an error in the order.

Returns that get lost in the post are the responsibilty of the customer and we strongly suggest items are returned using a service that offers tracking and insurance.

Returns due to an error on our part will receive the total payment refunded.

Within the UK returns at the customers discretion will receive a refund of the total minus  15% to cover our postage costs or the customer can choose to receive the full amount as shop credit for a future purchase.

Outside the UK returns at the customers discretion will receive a refund of the item price only.

Returns can also be made at our shop by arrangement only

 

Refunds

We reserve the right to refuse to refund if we believe an item has been worn or damaged since it was sent. We will also refuse anymore orders from that customer in the future.

 

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